For Plan Administrators of Group Policies

For access, day or night, to your premium information, disability claim status, booklets, policies and more, check CustomerLink, our online service center for group policyholders.

Questions about administering your group policy? Check the list of Q&As below or call us toll-free at 1-800-247-6875 between 8:00 a.m. and 8:00 p.m. Eastern Time. You also can send us your question via email. 



How do I...

 
How can I confirm receipt of a recent payment and find out the outstanding premium balance?

What's needed: Log into CustomerLink for up-to-date premium information. Or, call or email your request. Please be sure to indicate your policy number(s).

Call: 1-800-247-6875 between 8:30 a.m. and 6:00 p.m. Eastern Time

Email: Click here to email our Customer Service Center.

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How do I obtain the status of a SunAdvisor® claim?

SunAdvisor® is our disability advice-to-pay service that provides medical expertise to employers who are self-funding their Short Term Disability plan.

What's needed: Call or email your request. Please indicate your policy number(s).

Call: 1-800-247-6875 between 8:30 a.m. and 6:00 p.m. Eastern Time

Email: Click here to email our Customer Service Center.

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How do I get information on a "Small Business" Group policy (formerly SunEnterprise®), including premium information or the status of a claim?

What's needed: Call or email your request. Please be sure to indicate your policy number(s).  

Call: 1-888-888-8175 between 8:30 a.m. and 6:00 p.m. Eastern Time

Email: Click here to email our Customer Service Center.

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