How do I change the phone number or address on my policy?
What's needed: Call or send your request, including the policy number(s). Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311 Email
What's needed: Call or send your request, including the policy number(s). Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311 Email
What's needed: Download and complete the Change of Beneficiary Form, listing the policy number(s). Sun Life Financial encourages you to designate a contingent beneficiary in the event the primary beneficiary dies before the insured. If none is designated, the contingent beneficiary will default to the estate of the insured. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: Download and complete the Change of Owner Form. If designating a trust, please complete the Verification of Trust Form as well. Sun Life Financial encourages you to designate a contingent owner if the primary owner is not the insured. If none is designated, the contingent owner will default to the estate of the primary owner. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: Download and complete the Verification of Trust Form. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: Download and complete the Collateral Policy Form or complete the American Banking Association Collateral Assignment Form, available at most financial lending institutions. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
How do I remove a collateral assignment from my policy?
What's needed: Download the Release of Assignment Form and have the assignee complete it including the policy number(s). Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: To have a Power of Attorney document recorded on your policy, send a certified copy of the document and include the policy number(s). Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: To expedite your claim, call or send your request to obtain the Claim Forms, including the following information:
name of the deceased, and the dates of birth and death
policy number(s)
cause of death (natural or accidental)
funeral home name, address and phone number; and
beneficiary's name, address and phone number
A Sun Life Financial representative will return your call within 24 hours, or if you wish, mail you the information within 5 days.The designated beneficiary will need to provide proof of death (i.e., certified copy of the death certificate or a notarized attending physician's statement) and a completed claim form. Sun Life Assurance Company of Canada (U.S.) pays death benefit proceeds directly to the named beneficiary via an interest bearing account, the Sun Financial Benefit Account. For beneficiaries' convenience, the account offers checkwriting privileges, allowing them to write a check for the all or part of the funds as needed, leaving the account open as long as they desire. Beneficiaries will receive a monthly statement showing all checks written and interest credited to the account. (Due to various state regulations, there are some states where Sun Life Financial does not offer this payout option automatically.) Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-781-239-3295 Email
How do I submit a waiver of monthly deductions claim?
What's needed: To expedite your claim, call or send your request to obtain the Claim Forms, including the following information:
name of the insured and policy owner (if different)
policy number(s)
the date the disability commenced and the cause of disability; and
address confirmation for mailing the necessary forms
A Sun Life Financial representative will return your call within 24 hours, or if you wish, mail you the information within 5 days.
The claimant will need to complete the Disability Claim Package and an authorization to obtain additional medical information if necessary, provide a Physician's Statement completed by the treating physician, and provide a statement from his or her employer.
Upon receipt of the necessary requirements, the company will inform you of the decision to waive the premium within 5 days.
To be eligible, your policy must have a Waiver of Premium benefit. Disability must be for a duration of at least six months, in accordance with the policy's waiting period provision. The company must be notified while (a) the disability is ongoing during the insured's lifetime and (b) as long as the policy is in force. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-781-239-3295 Email
How do I submit a Payment of Stipulated Amount claim?
What's needed: To expedite your claim, call or send your request to obtain the Claim Forms, including the following information:
name of the insured and policy owner (if different)
policy number(s)
the date the disability commenced and the cause of disability; and
address confirmation for mailing the necessary forms
A Sun Life Financial representative will return your call within 24 hours, or if you wish, mail you the information within 5 days.
The claimant will need to complete the Disability Claim Package and an authorization to obtain additional medical information if necessary, provide a Physician's Statement completed by the treating physician, and provide a statement from his or her employer.
Upon receipt of the necessary requirements, the company will inform you of the decision to waive the premium within 5 days.
To be eligible, your policy must have a Payment of Stipulated Amount benefit. Disability must be for a duration of at least six months, in accordance with the policy's waiting period provision. The company must be notified while (a) the disability is ongoing during the insured's lifetime and (b) as long as the policy is in force. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-781-239-3295 Email
What is the accelerated death benefit provision, also known as a living benefit provision?
This provision allows the policy owner to access a portion of the face amount in advance should the insured become terminally ill. Please note: this provision is not available for all products in all states.
How do I submit an accelerated death benefit claim?
What's needed: To expedite your claim or confirm your policy's eligibility, call or send your request, including the following information:
name of the insured and policy owner (if different)
policy number(s)
the date the disability commenced and the cause of disability; and
the amount of desired benefit (any amount up to 75% of the face amount, maximum benefit of $250,000)
Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-781-239-3295
IRS Form 712 is a statement that provides life insurance policy values as of the date of an insured's or policy owner's death, or at the time a life insurance policy is transferred as a gift.
The IRS requires that this statement be included when an estate (or gift) tax return is filed.
What's needed: Call or send your request, including the policy number(s). If the deceased is the policy owner, please include an address for mailing. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-781-239-3295 Email
How do I check the status of any of my individual life claims?
What's needed: Call or send your request, including policy number(s). A Sun Life Financial representative will return your call within 24 hours, or if you wish, send you a written notification within 5 days. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-781-239-3295 Email
What's needed: Send a check for the premium amount due. Make the check payable to Sun Life Assurance Company of Canada (U.S.) and include the policy number on the check. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: Call or send your request including the policy number(s). Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311 Email
Sun Life Assurance Company of Canada (U.S.) drafts my monthly premium from my bank account. How do I inform the company of a new bank account?
What's needed: To update or change the bank from which the company drafts your policy premiums, download and complete the VUL Pre-Authorized Check Form. List the policy numbers and submit it with a voided check from the new checking account. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
How do I change my policy's premium schedule in order to pay premiums more or less frequently?
What's needed: You can change your premium payment frequency to Monthly Pre-Authorized Checking or Direct Billing (Semi-Annual, Annual):
Monthly Pre-Authorized Checking: download and complete the VUL Pre-Authorized Check Form. List the policy number(s) and submit it with a voided check. (drafts taken on 1st, 10th or 20th of each month)
Direct Billing: Download and complete the VUL Policy Change Form including the policy number(s). Mark other under the request for a change in policy section To change the billing mode or billing amount on your policy.
Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: Send a written request or complete the VUL Policy Change Form including the policy number(s). Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: To make a policy loan, call or send your request including the policy numbers(s) and policy owner signature. Note: loan requests of $10,000 or less may be made over the phone; requests over that amount must be made in writing.
While one of the many advantages of buying cash value life insurance is the ability to take loans against the accumulated values, loans can have an adverse effect on the contract. Sun Life Financial recommends that you contact us prior to making a policy loan to ensure that you have the information you need to make an informed decision. Call: 1-800-700-6554 Loan values are available 24 hours a day, 7 days a week through Sun Life Financial's automated information system. Call the number listed above and select Option 3. Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: You can set up a loan repayment plan in one of two ways:
PAC: the loan repayment will be automatically drafted from your checking account. Download and complete the VUL Pre-Authorized Check Form. List policy numbers and submit with a voided check.
Loan Repayment Notice: Download and complete the VUL Policy Change Form including the policy number(s). Mark other under the request for a change in policy section and state what you would like to have adjusted on the policy.
Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
My policy recently lapsed. How can I reinstate it?
What's needed: If you wish to reinstate your Sun Life policy, call or send your request, including the policy number(s). Sun Life Assurance Company of Canada (U.S.) will (a) provide you with a quote of back premiums due and overdue premium interest, and (b) determine if evidence of insurability is required. The company allows a five year grace period for reinstatements. After that period the reinstatement offer expires and the coverage will remain terminated. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
I lost my policy. How do I obtain a duplicate copy?
What's needed: Call or send your request, including policy number(s). Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311 Email
I recently quit smoking or my health has improved. Will you review my rating and/or change the policy rates to non-smoker?
What's needed: To determine if a policy is eligible for a rating review and to obtain the requirements needed, call or send your request including policy number(s). Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311 Email
What's needed: To determine if your policy is eligible for face amount increases and to learn what we require to make such an increase, call or send your request including the policy number(s). Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: Call or send your request including the policy numbers(s) and owner name. This report will be mailed to the policy owner's address on record. Call: To access our automated information system, call 1-800-700-6554 and select Option 3, then Option 5 for policy statements. Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
How do I get information about the sub-account unit values?
Call: To access our automated information system, call 1-800-700-6554 and select Option 3, then select Option 1 for account values. Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
How do I get information about my policy's account values?
What's needed: Call or send your request including the policy numbers(s) and owner name. A report will be mailed to the policy owner's address on record containing policy value information.Call: To access our automated information system, call 1-800-700-6554 and select Option 3, then select Option 1 for account values. Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
What's needed: Download and complete the VUL Fund Transfer Form Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-781-239-3295
What's needed: Download and complete the Payment Allocation and Portfolio Rebalancing program form. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
How do I begin/terminate/change a Dollar Cost Averaging program?
What's needed: Download and complete the Dollar Cost Averaging Form Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
How do I begin/terminate/change an Asset Allocation Program?
What's needed: Download and complete the Asset Allocation Program Form Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-781-239-3295
How do I begin/change/terminate a Portfolio Rebalancing Program?
What's needed: Download and complete the Payment Allocation and Portfolio Rebalancing Program form. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
How do I authorize someone to receive policy information over the telephone?
What's needed: Download and complete the VUL Third Party Authorization form. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311
How do I authorize a third party to make changes to my policy's payment allocations and fund administration?
What's needed: Download and complete the VUL Telephone Authorization form. Call: 1-800-700-6554 Mail to: Sun Life Financial VUL Service Center SC 1275 P.O. Box 81173 Wellesley Hills, MA 02481-0001 Fax to: 1-888-863-8311 Email
