For Term Insurance Policies Other Than Those Beginning with "000SC, 000SU, SC or SU" You can always call us toll-free at 1-800-786-2177 from 8:00a.m. to 6:00 p.m. Eastern time. Please select one of the following options:

Make Policy Changes Claims Information Payment Information General Policy Information

Please note that while anyone can request policy information or forms, we will only send that information or the appropriate forms to the policy owner, at the owner's address on record.

Important contact information If your policy is not a term policy that begins with something other than "000SC", please click the "Back" button on your browser.

Make Policy Changes How do I... Find out what signatures are required to authorize policy changes Change the name, phone number or address on my policy Change the policy beneficiary Change the policy owner Change the trustee on my trust Collaterally assign my policy Remove a collateral assignment from my policy Add a power of attorney to my policy

What signatures are required to authorize changes on my policy? What's needed: When making policy changes or requests, we may require certain signatures depending on the policy ownership: Individually owned: the signature of the policy owner(s) Corporate owned: the signature and titles of (a) two officers or (b) one officer and include the corporate seal Trust owned: the signature of the designated trustee(s), signing with the word "trustee" after the name Estate owned: the signature of the court appointed representative, including certified copies of documents Back to Make Policy Changes    |     Top

How do I change the name, phone number or address on my policy? What's needed: To change the name, phone number or address, call or send your request including the policy numbers(s). Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to Make Policy Changes    |     Top

How do I change the beneficiary? What's needed: Download and complete the Change of Beneficiary Form, listing the policy number(s). We encourage you to designate a contingent beneficiary in the event the primary beneficiary dies before the insured. If none is designated, the contingent beneficiary will default to the estate of the insured. Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to Make Policy Changes    |     Top

How do I change the owner of my policy? What's needed: Download and complete the Change of Owner Form. If designating a trust, please complete the Verification of Trust Form as well. We encourage you to designate a contingent owner if the primary owner is not the insured. If none is designated and the primary owner dies before the insured, the ownership will default to the estate of the primary owner. Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to Make Policy Changes    |     Top

How do I change the trustee on my trust? What's needed: Download and complete the Verification of Trust Form. Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to Make Policy Changes    |     Top

How do I collaterally assign my policy? What's needed: Download and complete the Collateral Policy Form or complete the American Banking Association Collateral Assignment Form, available at most financial lending institutions. Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to Make Policy Changes    |     Top

How do I remove a collateral assignment from my policy? What's needed: Download the Release of Assignment Form and have the assignee complete it, including the policy number(s). Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to Make Policy Changes    |     Top

How do I add a power of attorney to my policy? What's needed: To have a Power of Attorney document recorded on your policy, send a certified copy of the document and include the policy number(s). Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to Make Policy Changes    |     Top

Claim Information How do I... Submit a death claim Submit a waiver of premium claim Find out about the accelerated death benefit provision/living benefit provision Submit an accelerated death benefit claim Find out about IRS Form 712 and when it is needed Obtain IRS Form 712 Check the status of my claim

How do I submit a death claim? What's needed: To expedite your claim, call or send your request to obtain the Claim Forms, including the following information: name of the deceased and the dates of birth and death policy number(s) cause of death (natural or accidental) funeral home name, address and phone number; and beneficiary's name, address and phone number One of our representatives will return your call within 24 hours, or if you wish, mail you the information within 5 days. The designated beneficiary will need to provide proof of death (i.e., certified copy of the death certificate or a notarized attending physician's statement) and a completed claim form. Sun Life Financial pays death benefit proceeds directly to the named beneficiary via an interest bearing account, the Sun Financial Benefit Account. For beneficiaries' convenience, the account offers checkwriting privileges, allowing them to write a check for the all or part of the funds as needed, leaving the account open as long as they desire. Beneficiaries will receive a monthly statement showing all checks written and interest credited to the account. (Due to various state regulations, there are some states where we do not offer this payout option automatically.) Call: 1-800-862-6266 Mail to: Sun Life Financial Attn: Claim Dept., SC 1271 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Email Back to Claim Information    |     Top

How do I submit a waiver of premium claim? What's needed: To expedite your claim, call or send your request to obtain the Claim Forms, including the following information: name of the insured and policy owner (if different) policy number(s) the date the disability commenced and the cause of disability; and address confirmation for mailing the necessary forms One of our representatives will return your call within 24 hours, or if you wish, mail you the information within 5 days. The claimant will need to complete the Waiver of Premium Claim Form and an authorization to obtain additional medical information if necessary, provide a Physician's Statement completed by the treating physician, and provide a statement from his or her employer. Upon receipt of the necessary requirements, Sun Life will inform you of the decision to waive the premium within 5 days. To be eligible, your policy must have a Waiver of Premium benefit. Disability must be for a duration of at least six months, in accordance with the policy provision. We must be notified while (a) the disability is ongoing during the insured's lifetime and (b) as long as the policy is in force. Call: 1-800-862-6266 Mail to: Sun Life Financial Attn: Claim Dept., SC 1271 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Email Back to Claim Information    |     Top

What is the accelerated death benefit provision, also known as a living benefit provision? This provision allows the policy owner to access a portion of the face amount in advance should the insured become terminally ill. Please note: this provision is not available for all Sun Life products in all states. Back to Claim Information    |    Top

How do I submit an accelerated death benefit claim? What's needed: To expedite your claim or confirm your policy's eligibility, call or send your request, including the following information: name of the insured and policy owner (if different) policy number(s) the date the disability commenced and the cause of disability; and the amount of desired benefit (any amount up to 75% of the face amount, maximum benefit of $250,000) Call: 1-800-862-6266 Mail to: Sun Life Financial Attn: Claim Dept., SC 1271 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to Claim Information    |     Top

What is IRS Form 712 and when is it needed? IRS Form 712 is a statement that provides life insurance policy values as of the date of an insured's or policy owner's death, or at the time a life insurance policy is transferred as a gift. The IRS requires that this statement be included when an estate (or gift) tax return is filed. How do I obtain IRS Form 712? What's needed: Call or send your request, including the policy number(s). If the deceased is the policy owner, please include an address for mailing. Call: 1-800-862-6266 Mail to: Sun Life Financial Attn: Claim Dept., SC 1271 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Email Back to Claim Information    |     Top

How to check the status of my claim? What's needed: Call or send your request, including policy number(s). One of our representatives will return your call within 24 hours, or if you wish, send you a written notification within 5 days. Call: 1-800-862-6266 Mail to: Sun Life Financial Attn: Claim Dept., SC 1271 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Email Back to Claim Information    |     Top

Payment Information How do I... Find out where to send premium payments Confirm receipt of a recent payment Inform us of a new bank account for monthly drafts Change my policy's premium schedule

Where do I send premium payments? What's needed: Send a check for the premium amount due. Make the check payable to Sun Life Financial and include the policy number on the check. Call: 1-800-786-2177 Mail to: Sun Life Financial P.O.Box 0760 Carol Stream, IL 60132-0760 Fax to: 1-888-863-8311 Back to Payment Information    |    Top

How do I confirm receipt of a recent payment? What's needed: Call or send your request including the policy number(s). Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311  Back to Payment Information    |     Top

Sun Life Assurance Company of Canada drafts my monthly premium from my bank account. How do I inform the company of a new bank account? What's needed: To update or change the bank from which we draft your policy premiums, download and complete the Pre-Authorized Check Form. List policy numbers and submit with a voided check from the new checking account. Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to Payment Information    |     Top

How do I change my policy's premium schedule in order to pay premiums more or less frequently? What's needed to change your premium payment frequency to Monthly Pre-Authorized Checking (PAC) or Direct Billing (Semi-Annual, Annual). Call: 1-888-232-6493 PAC: download and complete Pre-Authorized Check Form. List policy numbers and submit with a voided check. Direct Billing: Download and complete the Policy Service Request Form. List policy numbers. Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Back to Payment Information    |     Top

General Policy Information How do I... Find out what signatures are required to authorize policy changes Reinstate a lapsed policy Obtain a duplicate copy of a lost policy Inform Sun Life Assurance Company of Canada of non-smoker status/improved health or request rating review

What signatures are required to authorize changes on my policy? What's needed: When making policy changes or requests, we may require certain signatures depending on the policy ownership: Individually owned: the signature of the policy owner(s) Corporate owned: the signature and titles of (a) two officers or (b) one officer and include the corporate seal Trust owned: the signature of the designated trustee(s), signing with the word "trustee" after the name Estate owned: the signature of the court appointed representative, including certified copies of documents Back to General Policy Information    |     Top

My policy recently lapsed. How can I reinstate it? What's needed: If you wish to reinstate your policy with us, call or send your request, including the policy number(s). We will (a) provide you with a quote of back premiums due and overdue premium interest, and (b) determine if evidence of insurability is required. We allow a 3 year reinstatement grace period for term policies issued since late 1997 and beginning with number "1111". After that period the reinstatement offer expires and the coverage will remain terminated. Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Back to General Policy Information    |     Top

I lost my policy. How do I obtain a duplicate copy? What's needed: Call or send your request, including policy number(s). Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to General Policy Information    |     Top

I recently quit smoking or my health has improved. Will Sun Life Assurance Company of Canada review my rating and/or change the policy rates to non-smoker? What's needed: To determine when a policy is eligible for a rating review and to obtain the requirements needed, call or send your request including policy number(s). Call: 1-800-786-2177 Mail to: Sun Life Financial, SC 1219 One Sun Life Executive Park Wellesley Hills, MA 02481 Fax to: 1-888-863-8311 Back to General Policy Information    |     Top

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