You can always call us toll-free at 1-877-750-8683 from 8:00 a.m. to 6:00 p.m. Eastern time or contact us via email with your question. To obtain policy information, you can also call our automated information system, 24 hours a day, 7 days a week at 1-877-750-8683.
Please note that while anyone can request policy information or forms, we will only send that information or the appropriate forms to the policy owner, at the owner's address on record.
How do I change the phone number or address on my policy?
What's needed: Call or send your request, including the policy numbers(s). Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Billing Dept. P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
What's needed: Call or send your request, including the policy numbers(s). Call : 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Title Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
What's needed: Download and complete the Change of Beneficiary Form, listing the policy number(s). We encourage you to designate a contingent beneficiary in the event the primary beneficiary dies before the insured. If none is designated, the contingent beneficiary will default to the estate of the insured. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Title Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311
What's needed: Download and complete the Change of Owner Form. If designating a trust, please complete the Verification of Trust Form as well. We encourage you to designate a contingent owner if the primary owner is not the insured. If none is designated and the primary owner dies before the insured, the ownership will default to the estate of the primary owner. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Title Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311
What's needed: Download and complete the Verification of Trust form. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Title Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311
What's needed: Download and complete the Collateral Policy Form or complete the American Banking Association Collateral Assignment Form, available at most financial lending institutions. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Title Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311
How do I remove a collateral assignment from my policy?
What's needed: Download the Release of Assignment Form and have the assignee complete it, including the policy number(s). Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Title Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311
What's needed: To have a Power of Attorney document recorded on your policy, send a certified copy of the document and include the policy number(s). Call: 1-877-750-8683 Mail to: Sun Life Insurance and Anuuity Company of New York Attn: Title Services P,O, Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311
What's needed: To determine if your policy is eligible for face amount increases and to learn what we require to make such an increase, call or send your request including the policy number(s). Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Change Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
What's needed: To expedite your claim, call or send your request to obtain the Claim Forms, including the following information:
name of the deceased, and the dates of birth and death
policy number(s)
cause of death (natural or accidental)
funeral home name, address and phone number; and
beneficiary's name, address and phone number
One of our representatives will return your call within 24 hours, or if you wish, mail you the information within 5 days.
The designated beneficiary will need to provide proof of death (i.e., certified copy of the death certificate or a notarized attending physician's statement) and a completed claim form.
Sun Life Insurance and Annuity Company of New York pays death benefit proceeds directly to the named beneficiary via an interest bearing account, the Sun Financial Benefit Account. For beneficiaries' convenience, the account offers checkwriting privileges, allowing them to write a check for the all or part of the funds as needed, leaving the account open as long as they desire. Beneficiaries will receive a monthly statement showing all checks written and interest credited to the account. (Due to various state regulations, there are some states where we do not offer this payout option automatically.) Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity of New York Attn: Claim Dept. P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
What's needed: To expedite your claim, call or send your request to obtain the Claim Forms, including the following information:
name of the insured and policy owner (if different)
policy number(s)
the date the disability commenced and the cause of disability; and
address confirmation for mailing the necessary forms
One of our representatives will return your call within 24 hours, or if you wish, mail you the information within 5 days.
The claimant will need to complete the Waiver of Premium Claim Form and an authorization to obtain additional medical information if necessary, provide a Physician's Statement completed by the treating physician, and provide a statement from his or her employer.
Upon receipt of the necessary requirements, we will inform you of the decision to waive the premium within 5 days.
To be eligible, your policy must have a Waiver of Premium benefit. Disability must be for a duration of at least six months, in accordance with the policy's waiting period provision. The company must be notified while (a) the disability is ongoing during the insured's lifetime and (b) as long as the policy is in force. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Claim Dept. P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
How do I submit an accelerated death benefit claim?
What's needed: To expedite your claim or confirm your policy's eligibility, call or send your request, including the following information:
name of the insured and policy owner (if different)
policy number(s)
the date the disability commenced and the cause of disability; and
the amount of desired benefit (any amount up to 75% of the face amount, maximum benefit of $250,000)
Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Claim Dept. P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311
IRS Form 712 is a statement that provides life insurance policy values as of the date of an insured's or policy owner's death, or at the time a life insurance policy is transferred as a gift. The IRS requires that this statement be included when an estate (or gift) tax return is filed.
What's needed: Call or send your request, including the policy number(s). If the deceased is the policy owner, please include an address for mailing. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Claim Dept. P,O, Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
How do I check the status of any of my individual life claims?
What's needed: Call or send your request, including policy number(s). One of our representatives will return your call within 24 hours, or if you wish, send you a written notification within 5 days. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Claim Dept. P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
What's needed: Send a check for the premium amount due. Make the check payable to Sun Life Insurance and Annuity Company of New York and include the policy number on the check. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York P.O. Box 0532 Carol Stream, IL 60132-0532
What's needed: Call or send your request including the policy number(s). Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Collections Dept. P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
Sun Life Insurance and Annuity Company of New York drafts my monthly premium from my bank account. How do I inform the company of a new bank account?
What's needed: To update or change the bank from which we draft your policy premiums, download and complete the Pre-Authorized Check Form. List the policy numbers and submit it with a voided check from the new checking account. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: PAC Dept. P.O. Box 9191 Wellesley Hills, MA 02481-9191
Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: PAC Dept. (for changes to PAC only) Attn: Collections Dept. (for changes to Direct Billing only) P.O. Box 9191 Wellesley Hills, MA 02481-9191
What's needed: To make a policy loan, call or send your request including the policy numbers(s) and policy owner signature. Note: loan requests of $10,000 or less may be made over the phone; requests over that amount must be made in writing. While one of the many advantages of buying cash value life insurance is the ability to take loans against the accumulated values, loans can have an adverse effect on the contract. We recommend that you contact us prior to making a policy loan to ensure that you have the information you need to make an informed decision. Call: 1-877-750-8683 Loan values are available 24 hours a day, 7 days a week through our automated information system. Call the number listed above and select Option 3. Mail to: Sun Life Insurance and Annuity Company of New York Attn: Disbursement Dept. P.O. Box 9191 Wellesley Hills, MA 02481-9191
What's needed: You can set up a loan repayment plan in one of two ways:
PAC: the loan repayment will be automatically drafted from your checking account. Download and complete the Pre-Authorized Check Form. List policy numbers and submit with a voided check.
Loan Repayment Notice: Download and complete the Policy Service Request Form, including the policy number(s).
Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: PAC Dept. (loan repayments by PAC only) Attn: Collections Dept. (loan repayments by Direct Billing only) P.O. Box 9191 Wellesley Hills, MA 02481-9191
How do I get a policy summary report, including policy values?
What's needed: Call or send your request including the policy numbers(s) and owner name. This report provides policy information including the insured name, face amount, premium, cash values and available loan amount. It will be mailed to the policy owner's address on record. Call: 1-877-750-8683 Policy values are available 24 hours a day, 7 days a week through our automated information system. Call the number listed above and select Option 3. Mail to: Sun Life Insurance and Annuity Company of New York P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
How can I get an in force illustration or policy projection?
What's needed: Call or send your request including the policy numbers(s) and owner name. An in force illustration, or policy projection, provides a great deal of information. It can answer questions regarding projected premium outlay, projected policy values and projected face amount. Note: in force illustrations make certain assumptions regarding interest rates and costs for insurance that will vary each year and will impact the projections provided. Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
My policy recently lapsed. How can I reinstate it?
What's needed: If you wish to reinstate your policy with us, call or send your request, including the policy number(s). We will (a) provide you with a quote of back premiums due and overdue premium interest, and (b) determine if evidence of insurability is required. We allow a five year grace period for reinstatements. After that period the reinstatement offer expires and the coverage will remain terminated. Call : 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Change and Reinstatement Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
I lost my policy. How do I obtain a duplicate copy?
What's needed: Call or send your request, including policy number(s). Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Change and Reinstatement Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
I recently quit smoking or my health has improved. Will Sun Life Assurance Company of Canada review my rating and/or change the policy rates to non-smoker?
What's needed: To determine if a policy is eligible for a rating review and to obtain the requirements needed, call or send your request including policy number(s). Call: 1-877-750-8683 Mail to: Sun Life Insurance and Annuity Company of New York Attn: Change and Reinstatement Services P.O. Box 9191 Wellesley Hills, MA 02481-9191 Fax to: 1 (888) 863-8311 Email
