For Plan Administrators of Group New York Policies

For access, day or night, to your premium information, disability claim status, booklets, policies and more, check CustomerLink, our online service center for group policyholders.

Questions about administering your group policy? Check the list of Q&As below or call us toll-free at 1-800-247-6875 between 8:00 a.m. and 8:00 p.m. Eastern Time. You also can send us your question via email




How do I...

 


How can I confirm receipt of a recent payment and find out the outstanding premium balance?

What's needed: Log into CustomerLink to see up-to-date premium information. Or, call or email your request. Please be sure to indicate your policy number(s).

Call: 1-800-247-6875 between 8:30 a.m. and 6:00 p.m. Eastern Time

Email: Click here to email our Customer Service Center.

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How do I get information on a "Small Business" New York Group policy (formerly SunEnterprise®)?

What's needed: Call or email your request. Please be sure to indicate your policy number(s).

Call: 1-888-888-8175 between 8:30 a.m. and 6:00 p.m. Eastern Time

Email: Click here to email our Customer Service Center.

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Where do I obtain information on dental coverage?

What's needed: All questions about dental coverage formerly offered by Sun Life Insurance and Annuity Company of New York can be forwarded to Ameritas Life Corporation.

Call: 1-800-487-5553

Mail to :
Ameritas Life Insurance Corporation
P.O. Box 82520
Lincoln, NE 68501-2520

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