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Introduction
At the Sun Life Financial group of companies,1 protecting your privacy is important to us. Whether you are an existing customer or considering a relationship with us, we recognize that you have an interest in how we may collect, use and share information about you. We understand and appreciate the trust and confidence you place in us, and we take seriously our obligation to maintain the confidentiality and security of your personal information.
If you are currently a Sun Life Financial customer, your personal information is protected by the Sun Life Financial Privacy Policy.
As a visitor to a Sun Life Financial web site, we invite you to review this Online Privacy Policy which outlines how we use and protect information provided to us through our web sites.
Visiting a Sun Life Financial Web Site
When you visit a Sun Life Financial web site, you are anonymous unless you choose to identify yourself. You are not required to provide personal information to use our web sites, unless a particular web site feature requires it. For example, if you have a policy or contract with us and wish to access your account online, you will be required to provide identifying information and an individual password or personal identification number to access it.
When you visit a Sun Life Financial web site, we log your current Internet address - which is usually a temporary address assigned by your Internet service provider - and the type of operating system and browser software you are using. None of that information identifies you personally.
We may also track how many users visit our web sites, the pages they visit, the features they use and how long they stay on the web site. That information is collected in an aggregate form and is used to optimize our web sites and create a better experience for our web site users.
We obtain this information through the use of cookies. A cookie is a small piece of information that a web site sends to your computer that is stored on your hard drive. The next time you visit our web site, we may use the information stored on your cookie to make your use of our web site easier. For example, we may use your cookie file to store a password so that you do not have to enter it each time you move to a password protected section of our web site. A cookie does not tell us your individual identity unless you have chosen to provide it to us. Most cookies expire after a defined period of time and you can delete your cookie file at any time. You can also set your browser to notify you when you receive a cookie so that you can decide whether to accept or reject it.
Any personal information that you provide to us during your visit to one of our web sites is used only for the purposes set forth in the Sun Life Financial Privacy Policy. For example, if you fill out an online form that requests information or customer service, the information will be forwarded to the appropriate person or group at Sun Life Financial to respond to your request.
Online Security
We maintain physical, electronic and procedural safeguards that comply with federal and state regulations to safeguard your nonpublic personal information from unauthorized use or improper access. In an online setting, this may include using, where appropriate:
- Passwords and PINs: Sun Life Financial customers can access their account information online only after providing identifying information and a password or personal identification number (PIN). This creates a combination of information unique to you, and provides an important first step in protecting your information online.
- 128-bit encryption: Sun Life Financial also uses a Secure Sockets Layer (SSL) protocol to protect personal information transmitted to it electronically. SSL transmitted information is encrypted which means that is it scrambled to prevent unauthorized reading of the electronic communication.
Third Party Links
To provide web site visitors with additional information that may be helpful to them, the Sun Life Financial web site contains links to other web sites that are not affiliated with or maintained by Sun Life Financial. Sun Life Financial does not monitor the privacy practices of these third party sites, and does not have authority over them. As a result, Sun Life Financial does not assume any responsibility for the data collection policies and procedures of these sites. When customers access any third-party site, Sun Life Financial cannot guarantee that their privacy will be protected as it is on Sun Life Financial web sites.
Collection of Personal Information From Children
Sun Life Financial web sites are not directed at children. Sun Life Financial member companies do not knowingly collect information from children under eighteen.
1This notice applies to all Sun Life Financial companies and branches operating in the United States other than those that have adopted their own privacy policies. For example, Massachusetts Financial Services Company has adopted a separate privacy policy.
March 2009
SLPC 17844 (03/09) exp. 03/10
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